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Installation guide

Install your eSIM step by step, on iPhone and Android.

Step-by-step installation

  1. 1
    Get a stable Wi-Fi connection

    Installing downloads the eSIM profile to your phone. Turn off Wi-Fi Assist before you start: Settings > Cellular > scroll to the bottom > Wi-Fi Assist.

  2. 2
    Open your email

    The QR code is in the email you got after payment. Check your spam folder too.

  3. 3
    Install by scanning the QR code

    Settings > Cellular > Add eSIM > Use QR Code. Scan the code from another screen or another phone, then follow the prompts.

  4. 4
    Or: direct installation

    If you open the link on the phone that will use the eSIM, tap “Activate eSIM” and the phone adds it for you. You can also enter the details manually: Settings > Cellular > Add eSIM > Enter Details Manually, then paste the SM-DP+ address and the activation code.

  5. 5
    Turn on data roaming

    Turn on Data Roaming for the new line.

  6. 6
    Choose the eSIM for mobile data

    Select it as the line your internet runs through.

  7. 7
    Restart and test

    Restart your phone to finish the installation, turn off Wi-Fi and check that you have internet.

When should I install?

You can install now and use it later.

The installation itself needs internet, so it is easiest to do at home on Wi-Fi, not at the airport.

The plan starts on first use, not when you install. After installing you can leave the line off and turn it on only when you land, so you arrive with internet already working.

No signal or internet?

  • Make sure Data Roaming is on for the eSIM line.
  • Make sure the eSIM is selected as the line your internet runs through.
  • Restart your phone.
  • Turn off Wi-Fi and test again.
  • On Android, only if there is still no internet: add an APN named data.esim.
  • Can't find the email? Check your spam folder, or open the link to your card from the order confirmation.
Installation FAQ