Privacy Policy
1.Introduction
E-SID ("we", "us"), a brand of the ENSOF technology group, provides global eSIM connectivity. This Privacy Policy explains what personal data we collect, how we use it, and the choices you have. By using our website and services, you agree to this policy.
2.Information we collect
- Account details you provide, such as your name and email address.
- Order and payment information, processed securely by our payment provider — we do not store full card numbers.
- Service data needed to deliver connectivity, such as the eSIM identifier, plan, destination and data usage.
- Technical data such as device type, IP address and cookies, collected automatically when you use the site.
3.How we use your information
- To create your account, process orders and deliver and activate your eSIM.
- To provide customer support and send service messages about your plan and usage.
- To operate, secure and improve our website and services, and to meet legal obligations.
4.How we share information
- With connectivity and network partners strictly as needed to provide your service.
- With payment processors and trusted service providers who act on our behalf under confidentiality obligations.
- Where required by law or to protect our rights. We do not sell your personal data.
5.Cookies
We use essential cookies to run the site and optional analytics cookies to understand usage. You can control cookies through your browser settings.
6.Data retention & security
We keep personal data only as long as necessary for the purposes above or as required by law, and we apply appropriate technical and organizational measures to protect it.
7.Your rights
Depending on your location, you may have the right to access, correct, delete or export your data, and to object to or restrict certain processing. To exercise these rights, contact us at info@ensof.io.
8.International transfers
As a global service, your data may be processed in countries other than your own. Where required, we use appropriate safeguards for such transfers.
9.Children
Our services are not directed to children under 16, and we do not knowingly collect their personal data.
10.Changes & contact
We may update this policy from time to time; material changes will be posted here. Questions? Email info@ensof.io.