Terms of Use
1.Acceptance of terms
These Terms of Use govern your access to and use of the E-SID website and services, operated by E-SID, a brand of the ENSOF technology group. By using our services, you agree to these terms.
2.The service
E-SID provides global eSIM data connectivity delivered over third-party partner networks across 63 destinations. Availability, speeds and coverage depend on those underlying networks and your device.
3.Eligibility & device
You must be able to form a binding contract and use an eSIM-compatible, carrier-unlocked device. You are responsible for confirming compatibility before purchase.
4.Orders, pricing & payment
Prices are shown before purchase and may change over time. You authorize us and our payment provider to charge the amount shown. Data plans are for the stated allowance and validity period.
5.Activation, cancellation & refunds
Cancelled before activation, within 14 days of purchase: a full refund, with no handling fee. Cancelled before activation, between 15 and 30 days of purchase: refunded minus a $3 handling fee. After activation, a plan cannot be cancelled and cannot be refunded.
Installing the eSIM on your phone does not count as activation. A plan counts as activated only from its first use on a network.
If a plan is not working, email info@ensof.io before you give up on it. To cancel, email info@ensof.io with your full name and your order number. The refund is issued within 14 days of us receiving the request, to the same payment method.
6.Acceptable use
You agree not to use the service for unlawful purposes, to resell it without authorization, or to interfere with the networks. We may suspend service for misuse.
7.Coverage & availability
We strive for reliable service but do not guarantee uninterrupted or error-free connectivity, as it depends on partner networks and local conditions.
8.Intellectual property
The E-SID name, brand, site and content are owned by us or our licensors and may not be used without permission.
9.Disclaimers & liability
The service is provided "as is" to the fullest extent permitted by law. To that extent, we are not liable for indirect or consequential losses arising from use of the service.
10.Changes, law & contact
We may update these terms; continued use means acceptance. These Terms and Conditions are governed by the laws of Singapore. Questions? Email info@ensof.io.
11.Who we are
E-SID is operated by ENSOF TECH PTE. LTD., a company incorporated in Singapore with UEN 202626881N.
Registered address: 160 Robinson Road, #14-04, Singapore 068914.